Helpdesk Automation means improving your ticketing process to avoid repetitive manual tasks. Helpdesk Automation systems are designed to reduce human efforts and to help businesses to reach their top goal of customer service excellence.
Benefits of Helpdesk Automation
Improved user communication
Faster response time
Improved customer experience
Increased staff satisfaction
Case management is the process that assesses, implements, plans, and supports executives to resolve customer issues. It combines the process of resolution with automation which results in better efficiency.
Service Level Agreement or SLA help you in defining the level of service that a company offers to its clients. It is an agreement between a company and its clients’.
A customer portal is a portal designed to give customers access to information and services they need. Customers can also get their business-related queries answered in this self-service portal.
The FAQ feature is used to maintain the frequently asked questions related to a product or service.
Mailroom is an automation feature that helps you to sort your emails and create records in the CRM. This feature processes the incoming emails in the CRM.
Agent Enablement tool creates and maintains a repository of, customer experience-related information.
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